Fennel
Policies reviewed
AI-Native BPO for Insurance Brokers
Reduce back-office workload without adding headcount.
We combine smart automation + trained insurance ops teams to handle policy checking, certificate generation, loss runs, and repetitive service tasks with speed and precision.
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Accuracy SLA
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Hour turnaround
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Avg. cost reduction
Live Operations Dashboard
Certificates issued
932
Loss runs completed
517
Tasks in progress
74
Services
Purpose-built workflows for broker operations
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Policy Checking
We review policies against binders and submission requirements, flag discrepancies, and keep your records audit-ready.
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Certificate Generation
Automated COI processing with smart data extraction, formatting, and rapid turnaround for your account managers.
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Loss Runs
End-to-end coordination and normalization of loss run reports so producers get complete data fast.
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Custom Automations
We build AI-assisted workflows around your SOPs and AMS stack to remove repetitive manual work.
How It Works
Simple onboarding, measurable outcomes
Discovery Sprint
Map your workflows, SLAs, and escalation paths in one week.
Pilot Deployment
Launch on one line of business with QA checkpoints and live reporting.
Scale with Confidence
Expand across teams while our AI + ops engine keeps improving every cycle.
Results
What broker teams gain with Fennel
Faster client response times
Reduce backlog and meet urgent certificate and endorsement requests without weekend fire drills.
Higher quality control
AI checks + human verification improve consistency and reduce costly policy errors.
Improved producer focus
Free your sales and servicing teams from repetitive tasks so they can focus on growth.
Testimonials
Trusted by forward-thinking broker leaders
"Our policy check backlog dropped by half in the first month. Fennel feels like a true extension of our team."
John Karmelo
VP Operations, Harborline Brokers"COIs used to be chaos during renewals. Now we have predictable turnaround and much happier account managers."
Betsy Feegan
Director of Client Service, Summit Risk Group"Their loss run workflow saved us countless follow-ups and gave producers cleaner data for quoting."
Darius Wellman
Managing Partner, NorthBridge Insurance AdvisorsContact Fennel
Reach out for operations support details, delivery timelines, and service scope.
hello@fennelbpo.com